Returns & Exchanges

We hope you love your new 3D printed goodies as much as we loved making them!

As a small family-run business, each item is carefully checked before being packed and sent your way. If something isn’t quite right with your order, please get in touch and we’ll do our best to help.

 

Change of Mind

Please choose your items carefully, as we do not generally offer returns or refunds for change of mind. If you would like to request an exchange, please contact us as soon as possible after receiving your order. Items must be unused and returned in their original condition and packaging. Return postage costs are the responsibility of the customer.

Faulty or Damaged Items

While every item is quality checked before leaving us, we understand that sometimes things can go wrong. If your order arrives damaged or you believe your item is faulty, please contact us with your order details and photos of the item so we can assess the issue and arrange an appropriate solution.

A Note About 3D Printing

Our products are created using the 3D printing process, which means you may notice small layer lines, slight colour variations or tiny imperfections. These are a normal part of 3D printing and make each piece a little unique. These characteristics are not considered faults.

Incorrect Order

Received the wrong item? Please let us know as soon as possible and we’ll make it right.

Questions?

If you have any questions or concerns about your order, please contact us. We’re real people behind the screen and are always happy to help.